Ok, this is a strange rant...
I need to fly to Fla to see my dad who is not doing very well at all since my mom passed last year so I tried to book a flight on Air Transat to Toronto (where I pick up my best friend to fly to Fla to see daddy (kinda like her dad too)...so I booked my ticket 2 weeks ago and clicked on the 'need assistance' button (had minor surgery 2 weeks ago and can't lift luggage or carry anything)...
I put in my credit card info and clicked ok. 5 days later still didn't have a confirmed ticket. Called the online agency and after 5 phonecalls was told that the airline refused my ticket because I need assistance. (this is after I they made me to explain my medical condition in detail and the type of assistance I needed) Told me to cancel and rebook.
I did, clicked the assistance button and waited. Refused 3 days later. Same phonecalls and same results. One last try with the same results.
I finally tried a last time but did not click the assistance button. Bingo. Got my ticket immediately.
So I emailed the airline and explained the problem, got a phone number to call and spoke to someone in customer service...1hr later I had an extra baggage allowance (I carry tons of K pouch supplies when traveling plus suppliments etc) and an appology. Is this normal? Is it legal to refuse a passenger a seat if they require assistance?
Am pissed by this...
Sharon
So I called the airline
Original Post