Cleveland is very user friendly, especially for visitors because there's an attached hotel. Look up Dr. Tracy Hull. You can call the office directly to schedule.
Shen's office was having IT issues earlier this month. I also had an unusual delay in receiving a call back. (A trick for Dr Shen's office is to email his staff to schedule. They get right back to you.) He does do video visits. Right now he is scheduling out to October, I was told.
if you're heading to NYC, Mt Sinai would be a good place to visit for another opinion.