Ask the pharmacist if she ordered VSL#3DS. The DS is the only kind of probiotic my insurance company covers. If she did call in the DS then try jeane's way of getting it.
What ever you use it's best to refrigerate it ASAP, even if you buy it in an unrefrigerated bottle. You can also buy good ones that are refrigerated from the beginning like the VSL#3DS. Also VSL#3 pills are not near as potent as the DS with "900 Billion" in each serving.
There are many threads on here you can search for and other name brands are discussed. Greek yogurt is a yummy to get a bit of probiotics too.
Good Luck!