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Reply to "not a fan of Shens new nurse"

I understand your frustration! I once stopped seeing a surgeon at Northwestern because of the nurse (makes a difference). When I was a patient of Dr Shen, I can attest that he responded to my emails. That was my way to ask him questions I forgot in my appt. And you're right, he comes into appt. with no chart. I found him to be so amazing and smart, he didn't need my chart. But I would try email, because he did respond. 

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