Hi Kenny,
I have to say I’ve had so-so experiences at Columbia. A trip to the ED was a nightmare but I think that’s just emergency care in NYC in general. I’ve had a couple of procedures with Shen but have struggled to get back in touch to see what next steps are. @AMB helped me out (thanks!). Shen is very talented and nice but I definitely feel like just another complicated pouch, not a patient. I finally reached someone on his staff and they gave me a canned answer about repeat sinusotomy. I think they just copied and pasted the response. They’re happy to schedule me for one with Shen but he has no idea who I am nor has he reviewed my case to determine if it will actually help this time. I asked, “is this what he recommends for me specifically?” No response just dates he can do it. I think he’ll just keep doing them as long as I call to schedule! This is not to say you shouldn’t see Shen. He’s very skilled at interventional GI and he’s a nice person. Just don’t expect any individualized care, a plan or good communication with him or his staff.