Unfortunately, the rep you talked with is probably a doofus who does not know the difference between a catheter and a garden hose. I use Byram for catheters. and have had no problems.
Thanks Bill. I just ordered a catalog from Byram. I have had issues every month with Edgepark saying my insurance won’t cover a catheter for an ileostomy. No matter how many times I explain it, no one puts enough notes in my account for the next person to avoid issues. Today I was told to call my doctor and get the correct diagnosis code that will allow insurance to cover it. I don’t think that should be my job. They should have saved whatever code they got from my doctor last month when I had to wait 3 weeks for a resolution. They won’t even send me lube because of this. This is so frustrating.