Reply to "Medicare insurance covers ostomy supplies!!"

Has anyone had issues getting catheters without a urology diagnosis?  I’m trying to work with Edgepark but no one seems to understand what diagnosis code to use to get insurance to cover it. Last month I had to talk to 4 people and explain the Kpouch before they figured it out. This month I’m being told again that I need a urology diagnosis to get a catheter. I’ve even asked for a supervisor. Is it Edgepark or am I doing something wrong?  Are other companies easier to work with?

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