Wow, that it terrible! I recall a talk I had with Dr. Remzi's nurse about whether I should get a private room or be on the floor with the other intestinal patients. (Gastros?) She talked me into staying on the floor where they had the most experience, that the private room staff do not have the specialized expertise/understanding/knowledge that we need. I took her advice, stayed on the floor and I had a good experience at CC. The staff knew all about J-pouches, care, etc., and I think it helped. Again, sorry for your issues!